Frequently Asked Questions

Grooming     Daycare     Boarding

​Doggie Doos Spa & Retreat​

How do I sign up?

​

Just click the "SIGN UP NOW" link below and you will automatically be directed to our Gingr software. Once there, just register as a new client and the system will prompt you to enter all the information we require.

​

Does my dog/cat need to be vaccinated to come to your facility?

Yes, dogs need to be up to date on their Rabies, Bordetella, and Distemper (DHLPP) vaccines. We also recommend that you consult your vet about getting the canine influenza vaccine as well. 

Cats need to be up to date on their rabies, and distemper (FVRCP) vaccinations.

Your vet can easily email us your pets proof of vaccination to doggiedoosspaandretreat@gmail.com or you can upload your copies directly to your profile on Gingr.

Do you allow aggressive dogs to come to your facility?

No, we do not allow dogs that are aggressive with other dogs or humans to be in the playgroup. If a dog shows aggression while they are already here, they are immediately removed from the group and will remain separated until the owner or emergency contact comes to pick them up.

Do I need to make a reservation to bring our dog in for daycare?

No, you do not need to make a reservation for daycare, you can just drop your dog off for the day from 7:00 am to 7:00 pm Monday through Friday or 8:00 am to 7:00 pm Saturday and Sunday.

Do I need to make a reservation for dog or cat boarding?

Yes, it is recommended that you make a reservation if you want to board your dog or cat, especially during the holidays as we have limited space.

Do I need to make an appointment for grooming?

​

Yes, appointments are required for grooming. We do not take walk ins, but we do have a wait list in case there are no shows or cancellations. Please call 952-445-5262 if you would like to be added to that list.

Do I need to make an appointment for a nail trim?

While appointments are not required for nail trims, we do recommend that you call us before you bring your dog to make sure we have someone available to do the nail trim.

What kind of grooming services do you offer for cats?

We offer nail trims, de-matting, baths, and full haircuts for cats. These services are by appointment only. 

​Are you able to administer my dog or cat's medications?

Yes, we are able to give your dog or cat their medication at no additional charge.

What do I need to bring for my dog's boarding appointment?

The most important thing to bring is food, we do ask that you pre-portion your dog's meals into sealable containers, or bags. You can also bring treats, bedding, or any toys you would like them to have in their suites with them. We will provide bowls and a cot for them inside their private room. Please do not bring anything that your dog can/will destroy as it can be a choking hazard.

What do I need to bring for my cat's boarding appointment?

The most important thing to bring is food, we will provide bowls, a bed, litter box, and litter. You can also bring treats, bedding, or any toys you would like to have in their condo with them.

Is there a charge if I don't pre-bag my food?

​While we do not charge extra if you do not pre-bag your food, we still request that you bring your food in pre-bagged.

Some benefits of pre-bagging your food:

• Your pet is guaranteed to be fed the exact amount of food and treats as fed at home.
• It takes the guesswork out of packing enough food for the whole stay.
  
• Adding treats to the meal? They won't get too many or too few.
  

Some Tips:

• Using Zip-loc bags or sealable containers avoids spills and keeps the food fresh.
• Providing an extra meal or two is great in case of the unexpected need to stay an extra night. 
  
• There's no need to label the bags, unless the morning and evening meals are different.
  

What is the latest I can pick up my dog from daycare or boarding?

​We close at 7:00 PM 365 days a year. Our late pick-up policy is as follows:

*5 min grace period* 

7:05-7:20 $5 fee

7:20-7:30 $10 fee

7:30-7:40 $15 fee

If you are going to be late, we request that you give us a call so we can leave the doors unlocked for you.

Will my dog get kennel cough if they come to your facility?​

​Kennel Cough is an ailment that is common among dogs. Due to its name, people tend to associate it with kennels or boarding facilities. In actuality, your dog does not need to be kenneled or boarded to catch Kennel Cough. Similar to the common cold in humans it is caused by an airborne virus, which is highly contagious. Any time your dog is in the vicinity of an infected dog (on a walk, at a dog park, or even the Vet’s office) the potential for infection exists. Dogs that are socialized regularly tend to be less likely to catch the virus, because they are more likely to develop immunity to most pack-transmitted illnesses. Although there is a vaccine (Bordetella) for Kennel Cough, it is not 100% effective in preventing Kennel Cough because there are many strains that fall under the umbrella of the title "kennel cough." At Doggie Doo's, we take cleanliness and hygiene very seriously, but it does not mean your dog will not get kennel cough. Dogs showing signs of illness are not permitted to enter our facilities, however, a dog may be harboring the virus without showing any symptoms which can still spread the disease unbeknownst to us.

Are the dogs always supervised in the play area?

Yes, when the dogs are out playing, they are under constant supervision, both inside and outside. 

Are you staffed overnight?

We do not staff overnight. All our dog clients are social and playing in daycare all day except for mealtimes, so they are pretty tired at bedtime. All dogs are secured in a private den or suite, and our we always make sure they are comfortable in our enclosures. No interruptions at night ensures a great night’s sleep.

How and why do you reach capacity?

We want to provide our dogs and their caregivers with the best possible environment for safe and fun play. We keep to industry best practices by allowing a safe square footage per dog and keeping our staff to dog ratio at a safe level depending on the make-up of each playgroup. 

Do dogs ever fight or get hurt in the playgroup?

Dogs play with their teeth and nails and are incredibly active so they will get the occasional scrapes, scratches, and strained muscles.  Although we do break up play that gets too rough, the dogs can get pretty rambunctious. Additionally, dogs do have disagreements from time to time, and fighting is a possibility. The staff is trained to quickly break up any dog fights that may occur, but injuries can occur in these situations. We believe that communication is key and will always contact you if we see any injury on your pup no matter how minor.

Do you have cameras?

We do have security cameras throughout our building but we do not currently have cameras that can be viewed by the public. This is because we have some employees that are under the age of 18, and their safety is a priority for us. We do post pictures almost everyday on Facebook so that you can check in on your pup while they are here and see how they are doing. You can also call or email us if you would like to check in on your dog and see how they are doing.

​